Privacy Policy

Aigentsphere Pty Ltd (“Aigentsphere”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the “Services”).

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) and other relevant international privacy laws.

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: with third-party vendors who perform services on our behalf (hosting, analytics, payment processing), subject to confidentiality obligations.
• Legal requirements: if required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
• With your consent: when you have given us explicit permission to share your information.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Regular security assessments and penetration testing
• Role-based access controls and audit logging
• Infrastructure hosted on AWS with SOC 2 and ISO 27001 certified data centres

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymise it.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal retention requirements.
• Portability: request a machine-readable copy of your data.
• Objection: object to processing of your information in certain circumstances.

To exercise any of these rights, please contact us at info@aigentsphere.com. We will respond within 30 days.

We use only essential cookies necessary for the functioning of our Services (session management, authentication). We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences.

Your information may be transferred to and processed in countries other than your country of residence, including Australia and the United States (where our infrastructure providers operate). We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.